Privacy Policy

Last updated: 24 February 2026 · ShieldCCTV Ltd · Company No. 09876543

1. Who We Are

ShieldCCTV Ltd ("we", "us", "our") is a company registered in England and Wales (Company No. 09876543), with its registered office at 1 Guildhall Square, Southampton, Hampshire, SO14 7FJ. We are registered with the Information Commissioner's Office (ICO) as a data controller.

We provide professional CCTV installation, maintenance, and monitoring services across Southampton and Hampshire. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

2. What Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, and property postcode (submitted via our enquiry form)
• Service information: property type, description of security requirements
• Technical data: IP address, browser type, pages visited, and time on site (collected via analytics)
• Communication records: records of emails, calls, or messages we exchange with you

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and arrange a free site survey
• To provide CCTV installation and maintenance services
• To send service-related communications (e.g. appointment confirmations)
• To improve our website using anonymised analytics data
• To comply with legal obligations

We will not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

• Contract: Processing is necessary to provide the services you have requested
• Legitimate interests: Responding to enquiries and improving our services
• Legal obligation: Where processing is required by law
• Consent: Where you have explicitly opted in to communications

5. Data Retention

We retain personal data only for as long as necessary:

• Enquiry records: 2 years from last contact
• Customer service records: 6 years (in line with contractual limitation periods)
• CCTV footage we manage on your behalf: as agreed in your maintenance contract (typically 30–90 days)
• Analytics data: 26 months (anonymised)

6. Data Sharing

We do not sell your personal data. We may share data with trusted third parties where necessary:

• Payment processors (for invoicing)
• Cloud storage providers (for secure data storage)
• Analytics providers (anonymised data only)
• Hampshire Constabulary (where legally required, e.g. crime investigation)

All third-party processors are bound by data processing agreements compliant with UK GDPR.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data (Subject Access Request)
• Correct inaccurate data
• Request erasure ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our website uses essential cookies for functionality and optional analytics cookies (Google Analytics) to understand how visitors use the site. Analytics cookies are only set with your consent. You can manage cookie preferences via your browser settings.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on UK or EEA-based servers with encryption at rest and in transit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.